You have hull damage to your bike. Then you should go to your bike shop to assess the damage. After that you must send us the following documents (stating your policy number) by email to firstname.lastname@example.org or by ordinary post to: Postbus 148, 8530 AC Lemmer
A damage claim form. Here you can explain what happened. This is of importance for a fast handling of your damage! Furthermore you can note who, according to you, is to be held accountable. In the case this person is someone other than yourself, we ask you to include to the details if possible. You can upload a document with the previously noted information.
The damage assessment or invoice of the bike shop.
Do you have any hull damage? Then Kingpolis will ensure that you can cycle again as soon as possible. A bicycle shop will repair your bike, Kingpolis will take care of the administrative handling of the hull damage.